labet Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") applies to all personal information collected, processed, and stored by labet ("we," "us," "our," "the Platform") in connection with your use of the labet website at labet.cam, its associated services, games, features, and any communications between you and labet.

By registering an account on labet, making a deposit, placing a wager, or otherwise using the labet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must immediately discontinue use of the labet platform and request closure of your account.

This Policy should be read in conjunction with labet's Terms & Conditions and any other platform policies published at labet.cam. In the event of any inconsistency between this Policy and the Terms & Conditions in relation to personal data matters, this Privacy Policy shall prevail.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, labet acts as the personal information controller in respect of personal data collected through the labet.cam platform.

labet is responsible for determining the purposes and means of processing personal data submitted by players and visitors. Where labet engages third-party service providers to process data on its behalf, those providers act as personal information processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.

For data privacy inquiries, requests to exercise your rights, or concerns about how labet handles your personal information, you may contact us at: [email protected]

Personal Data We Collect

labet collects the following categories of personal data in the course of operating the platform and providing services to Filipino players:

labet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, religious or political beliefs, or health information unless specifically required by applicable law.

How We Collect Your Data

labet collects personal data through the following methods:

• Direct Collection: Information you provide voluntarily when registering a labet account, completing KYC verification, making deposits or withdrawal requests, contacting labet support, or responding to surveys and promotions;
• Automated Collection: Technical data collected automatically when you access labet.cam, including IP addresses, browser data, device identifiers, and session logs via cookies and similar tracking technologies (see Section 8);
• Third-Party Sources: Identity verification data from government ID databases or third-party KYC service providers used to verify your age and identity in compliance with PAGCOR-aligned requirements; transaction confirmation data from GCash, Maya, and banking partners;
• Regulatory Sources: Where required by Philippine law, data provided by or shared with financial intelligence units, law enforcement, or regulatory bodies in connection with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.

Legal Basis for Processing

labet processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing necessary to perform the contract between you and labet — including account management, game delivery, payment processing, and withdrawal handling;
• Consent: Where you have given labet your freely given, specific, and informed consent to process your data — for example, for marketing communications or optional platform features;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulatory requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Legitimate Interests: Processing for labet's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and improving the labet player experience — where such interests are not overridden by your rights and freedoms.

How labet Uses Your Personal Data

labet uses collected personal data for the following purposes:

• To create, manage, and maintain your labet account;
• To verify your identity and age (21+) in accordance with PAGCOR-aligned requirements;
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other supported Philippine payment methods;
• To deliver and operate all games and services available on labet, including live casino, slots, bingo, sports betting, Tower, and BetterLive Live;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To monitor for responsible gaming concerns and apply any account limits or restrictions you have requested;
• To send you transactional communications — such as deposit confirmations, withdrawal status updates, and security alerts — relating to your labet account;
• To send you promotional communications about labet offers and bonuses, where you have consented to receive such communications (you may opt out at any time);
• To comply with applicable Philippine laws and regulatory obligations;
• To improve the labet platform, analyse platform performance, and personalise your gaming experience.

Data Sharing & Third-Party Disclosure

labet does not sell your personal information to third parties. We may share your personal data only in the following circumstances:

• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ receive necessary transaction data to process your deposits and withdrawals. These providers are subject to their own privacy policies and Philippine financial regulations;
• Game Providers: Third-party game providers who supply RNG slots, live dealer games, and other content on labet may receive limited technical and session data necessary to deliver the game experience. They act as personal information processors under data processing agreements with labet;
• Identity Verification Providers: Third-party KYC and identity verification services may process your identity documents and personal details to complete age and identity verification. These providers are bound by confidentiality and data security obligations;
• Regulatory & Law Enforcement Authorities: labet may disclose personal data to the PAGCOR, Anti-Money Laundering Council (AMLC), National Privacy Commission (NPC), or law enforcement authorities when legally required to do so, including under the AMLA and the Data Privacy Act;
• Professional Advisers: labet may share data with lawyers, auditors, and other professional advisers on a confidential, need-to-know basis in connection with legal proceedings or regulatory inquiries;
• Business Transfers: In the event of a merger, acquisition, or sale of labet's business or assets, your personal data may be transferred to the successor entity. You will be notified of such a transfer and of any material change to this Privacy Policy that results from it.

Cookies & Tracking Technologies

labet uses cookies and similar tracking technologies on labet.cam to operate the platform, improve user experience, and analyse platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the labet platform to function. These enable core features such as your login session, wallet balance display, and game loading. They cannot be disabled without affecting your ability to use labet;
• Functional Cookies: These remember your preferences — such as language settings, responsible gaming limits you have set, and whether you have acknowledged a notification — so you don't have to reset them on every visit;
• Analytics Cookies: labet uses privacy-respecting analytics to understand how players navigate the platform — which sections are visited most, where errors occur, and how game loading times vary across device types. This data is aggregated and does not identify individual players;
• Security Cookies: Used to detect suspicious login activity, prevent CSRF attacks, and maintain session integrity across your labet session.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect your ability to log in to or use the labet platform.

Data Retention

labet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable Philippine legal and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active labet account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulatory requirements and AMLA record-keeping obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction in compliance with AMLA and BSP reporting requirements;
• Gaming Activity Logs: Retained for a minimum of three (3) years for responsible gaming monitoring, dispute resolution, and regulatory audit purposes;
• Support Communications: Retained for a minimum of two (2) years from the date of the interaction;
• Technical and Access Logs: Typically retained for twelve (12) months for security and platform performance analysis.

Following the expiry of the applicable retention period, labet will securely destroy or anonymise personal data so that it can no longer be linked to an identifiable individual.

Data Security

labet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and labet servers;
• Encryption of sensitive data at rest, including identity documents and financial references;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for administrative access to labet systems;
• Regular security assessments, penetration testing, and vulnerability scanning of the labet platform;
• Staff training on data privacy obligations and secure data handling practices.

Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by labet:

• Right to Be Informed: The right to know what personal data labet collects about you and how it is used — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data labet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your labet account dashboard;
• Right to Erasure: The right to request deletion of your personal data, subject to labet's legal retention obligations under PAGCOR and AMLA requirements;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used format, where technically feasible;
• Right to Object: The right to object to certain types of data processing, including processing for direct marketing purposes;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe labet has violated your data privacy rights.

To exercise any of the above rights, please contact labet support at [email protected]. labet will respond to verified data rights requests within the timeframes prescribed by the Data Privacy Act. Identity verification may be required before processing your request.

Children & Minors

labet does not knowingly collect personal data from individuals under the age of 21 years. The labet platform is strictly intended for adults aged 21 and above in accordance with PAGCOR regulations applicable to online gaming in the Philippines.

If labet becomes aware that personal data has been collected from an individual under the age of 21 — including through a misrepresentation during the registration process — we will promptly close the relevant account, delete the associated personal data to the extent permitted by law, and, where applicable, forfeit any balance held in that account.

If you are a parent or guardian and believe that your child under 21 has registered an account on labet, please contact us immediately at [email protected] so that we can take prompt action.

International Data Transfers

labet's primary operations and data storage infrastructure are directed at serving players in the Philippines. However, certain third-party service providers used by labet — including cloud infrastructure providers and game suppliers — may process or store data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, labet ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards at least equivalent to those required under the Philippine Data Privacy Act. labet will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.

Policy Updates & Contact

14.1 Policy Updates. labet may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or labet's data processing practices. Material changes to this Policy will be communicated to you via email to your registered address or through a platform notification on labet.cam. The revised Policy will be effective from the date of publication. Your continued use of labet following notification of a material change constitutes your acceptance of the updated Privacy Policy.

14.2 Previous Versions. Where required by the National Privacy Commission, labet will make previous versions of this Privacy Policy available on request.

14.3 Contact. For any questions, concerns, or requests relating to this Privacy Policy or labet's data privacy practices, please contact the labet Data Privacy team. We are committed to responding promptly and transparently to all data privacy inquiries.

Contact email: [email protected]